In the fall of 2014, the City of Knoxville contracted with ETC Institute of Olathe, Kansas, to conduct a community survey assessing residents' satisfaction with how the City delivers services, and to help set priorities for the City to spend tax dollars wisely. Since that time many projects and issues that were prioritized through the survey have been addressed and completed. In 2019, the City completed its second community survey to assess the residents' satisfaction with the progress that had been made since 2014.
Questions were asked regarding satisfaction with:
- Perceptions of the City
- City Leadership
- Maintenance Services
- Customer Service
- Library Services
- Code Enforcement
- Communication
- Parks and Facilities
- Recreation Programs
- Police Services
- Fire and Emergency Medical Services
We received a total of 573 responses. The results for the random sample of 573 households have a 95% level of confidence with a precision of at least +/- 4.1%.